This is a Legally Binding Agreement between You and BITE

By using BusinessITEssentials.com (“this Website”, “we”, “us”), you agree to all terms below. If you do not agree with these terms, do not use this Website. You agree that this Website may modify these Terms of Use and Privacy Policy at any time and you agree to be bound by all changes that this Website may reasonably make hereto.

Definitions

“You” refers to you as a user of this Website, any party authorized to act on your behalf, your company, partner, or any party you are representing or acting on behalf of, on this Website.

Representations

You represent that you are at least 18 years old and have provided and will continue to provide accurate and correct information to this Website. You represent that you have full authority to enter into this agreement and perform its terms. You warrant that each action you make is being done so in good faith and that you have no knowledge of it infringing upon or conflicting with the legal rights of any third parties. By using this Website you agree to our Terms as outlined below. If you do not agree to these Terms, you are not authorized to use this Website. By using this Website’s services, you are agreeing to be bound by these Terms.

Services

This Website offers a wide range website and IT support services online, over email, instant messaging, and phone. This Website charges fees for these services. These fees may change at any time at this Website’s management sole discretion.

Scope of Included Work

The support and maintenance services provided under our Plans are limited to website maintenance and content updates.

Examples of included work may include:

  • Updating existing text or images on pages or posts
  • Publishing content that you provide
  • Updating WordPress core, plugins, or themes
  • Basic troubleshooting of WordPress-related issues
  • Minor configuration adjustments that do not require development work

These services are limited to simple tasks that do not require development, design work, or extensive troubleshooting.

Scope Determination

The determination of whether a request falls within the scope of a support plan, constitutes additional development work, or requires a separate project quote shall be made solely at our discretion. We reserve the right to refuse any work that does not fall within the scope of a support plan or that is not approved by this Website’s management.

Excluded Work

The following types of work are not included by default in our support plans and may be quoted and billed separately as one-off services:

  • Theme customization or modification
  • CSS changes or styling adjustments of any webpages and content
  • Layout or design changes outside of what WP themes readily allow for
  • Development work or coding
  • Creation of new functionality
  • Plugin customization or integration work
  • Advanced troubleshooting or debugging
  • Performance optimization or restructuring of website elements
  • Any request that requires more than a simple content update

Any request that involves theme adjustments, CSS modifications, structural changes to the website, or work that exceeds a content update will be reviewed and treated as a potential separate project and may be quoted as a one-off job at our standard hourly or project rates.

Acceptance and scheduling of such work is subject to our availability and discretion.

Third-Party Software and Services

Your website may rely on third-party software, including but not limited to WordPress plugins, themes, APIs, hosting infrastructure, payment gateways, analytics services, and other external integrations (“Third-Party Services”).

We do not develop, own, or control these Third-Party Services and therefore cannot guarantee their continued availability, compatibility, functionality, or security.

You acknowledge and agree that:

  • Third-Party Services may change, break, become unsupported, or introduce vulnerabilities at any time.
  • Updates to WordPress core, themes, or plugins may cause conflicts with other components of your website.
  • Some Third-Party Services may discontinue their products or change pricing or licensing terms without notice.

We shall not be liable for any downtime, loss of functionality, data loss, or other issues caused by Third-Party Services.

Troubleshooting, replacing, repairing, or rebuilding functionality affected by Third-Party Services may require additional work outside the scope of your support plan and may be quoted as a separate project. We reserve the right to refuse to work with or adjust any such third-party software and services.

Website Security and Malware

While we take reasonable measures to maintain and update your website, no website can be guaranteed to be completely secure.

You acknowledge that security risks exist including, but not limited to:

  • malware infections
  • hacking attempts
  • brute force attacks
  • vulnerabilities in plugins or themes
  • compromised passwords or hosting accounts

Our maintenance plans include preventative maintenance and updates, but do not guarantee protection from all security threats.

If a website becomes compromised, infected with malware, or otherwise hacked, cleanup, forensic investigation, restoration, and security hardening may require work outside the scope of the support plan. Such work may be billed separately at our standard rates.

We shall not be liable for damages, data loss, downtime, reputational damage, or financial losses resulting from security breaches.

Client Access and Unauthorized Changes

In order for us to properly maintain and support your website, we require that no unauthorized changes be made to the website without our knowledge or approval.

Unauthorized changes may include, but are not limited to:

  • installing or removing WordPress plugins
  • installing or changing themes
  • modifying theme files or custom code
  • adding external scripts or integrations
  • providing administrative access to third-party developers
  • modifying hosting or server configuration

Changes made without our knowledge may:

  • introduce security vulnerabilities
  • cause plugin conflicts
  • break website functionality
  • interfere with updates and maintenance procedures

If issues arise as a result of such changes, diagnosis and repair may fall outside the scope of your support plan and may incur additional charges.

We reserve the right to pause support services until the website is returned to a maintainable state.

Response Times

While we aim to respond to support requests promptly, response times and resolution times are not guaranteed.

Requests are handled during normal business hours and are processed based on workload and request complexity.

Urgent or priority requests may require separate scheduling and may incur additional fees.

AI-Generated Instructions and Third-Party Recommendations

From time to time you may provide recommendations, instructions, code snippets, or implementation requests generated by artificial intelligence tools, automated advisors, website audit systems, or other third-party services (“Automated Recommendations”). Automated Recommendations may include suggestions generated by AI systems, SEO audit tools, human or automated third-party advisors, performance scanners, security scanners, or similar sources.

You acknowledge that such recommendations may be inaccurate, incomplete, incompatible with your website configuration, or potentially harmful to the stability or security of the website.

Accordingly:

  • We are not obligated to implement any such recommendations.
  • All such requests must first be reviewed, evaluated, and approved by us.
  • Implementation of such recommendations will only occur if and when we determine, at our sole discretion, that they are appropriate and safe for your website and that they fall into the scope of the services provided by us

Reviewing, analyzing, testing, or implementing Automated Recommendations may require work outside the scope of your support plan and may be quoted as a separate service.

We shall not be liable for any issues, downtime, conflicts, or damages resulting from Automated Recommendations, whether implemented by us at your request or by any third party.

Maintenance Plans Are Not Development Retainers

Our support and maintenance plans are designed to provide basic website maintenance, routine updates, and limited technical assistance.

These plans are not intended to function as development retainers, design retainers, or ongoing consulting agreements.

Requests involving website redesign, feature development, structural changes to the website, significant troubleshooting, integrations, performance optimization, custom coding, or other development-related work are outside the scope of maintenance plans and may be quoted separately as one-off projects.

Repeated or excessive requests that effectively constitute ongoing development work may result in us recommending a separate project engagement, different service agreement or cancelling our relationship altogether.

Payments

You agree that you will pay for using this Website services. You authorize this Website and the legal entity which owns this Website’s label to charge you any services purchased on this Website for the period of the minimum duration of your subscription, which is one year. You are solely responsible to maintain your account with this Website in good standing, which includes but is not limited to timely payments of all dues, fees, taxes and other applicable charges. You agree to pay for our services rendered for a minimum period of 1 year and until your account is terminated under the Termination conditions noted below. However you have the option to terminate your subscription within the first 30 days from your sign up date. Delaying or missing a payment may result in termination of our services and cancelling your support plan.

Your Account

When you register your account, you might be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another person at any time or to disclose your password to any third party. You agree to notify immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.

Termination

Our services are binding for the entire duration of your subscription period, which is one year. You can terminate your subscription within a grace period of 30 days from the date you signed up. You may not cancel your subscription after the 30 days grace period had passed. If you decide to do so we may seek redemption to the amount of your remaining subscription. You may terminate your subscription at the end of the subscription period only. If you do not terminate your subscription at the end of the subscription period, plus a grace period of 30 days, your subscription renews for a period of 1 year under the conditions mentioned here. If for some reason you are unhappy with our service, you can request an earlier termination. Granting earlier termination requests is entirely at this Website’s management discretion. All termination requests must be sent to us in writing over email or using the contact us form. Upon termination, your right to use this Website’s services will immediately cease. We agree to terminate your service effective upon the receipt of your written notice of termination but no later than 30 days from your initial sign up date or before a year has passed from your sign up date.
Delaying or missing a payment may result in termination of our services and cancelling your support plan. Once your plan is cancelled, it may be reinstated again only at management discretion.

This Website’s Content

Although this Website strives to update and keep accurate as much as possible the content contained on this Website, errors and/or omissions may occur. The content contained in this Website or which may be downloaded from this Website is provided “as is” and “as available”. As such, this Website makes no warranty or representation regarding the quality, accuracy, completeness or up-time and availability of such content and expressly disclaims liability for errors and/or omissions in said content. this Website may fix and correct typographical and unintentional errors at any time. If you have any concerns with the content on this Website, please contact us.

Communications

All messages, responses, and other communication between you and this Website, including but not limited to e-mails, voicemails, and webpages are confidential and/or subject to copyrights. You agree to take all reasonable steps to protect this confidential information and shall not copy, distribute, share, or make public, any information from this Website without prior written permission from this Website.

Requirements

The Service we provide comes with several requirements to which you agree by signing up to one or more of our Plans and accepting these Terms of Service. These are non-negotiable and violation of any of these requirements without getting our approval first, may result in incurring additional charges and /or cancelling your support plan. Some of the requirements are listed below (the list is not exhaustive).

Definition of “Unlimited Support”

“Unlimited Support” refers to the ability to submit an unlimited number of eligible support requests within the scope of the maintenance plan. It does not refer to unlimited types of work or unlimited development time.

Support requests must be submitted through email, instant messaging, or phone where applicable. Each request is subject to approval by this Website’s management.

Support under our plans is limited to basic website maintenance and simple content updates, such as:

  • updating existing text or images on pages or posts
  • publishing content provided by you
  • minor configuration adjustments
  • routine WordPress core, plugin, or theme updates
  • basic troubleshooting of common WordPress issues

“Unlimited Support” does not include work involving website design, layout adjustments, theme customization, CSS changes, coding, feature development, plugin integrations, structural modifications to pages, or other development-related tasks.

Requests that involve such work may be declined or may require engagement as a separate project at our discretion.

Each individual request should normally require no more than approximately two hours of effort to complete. The time and effort required for a request is determined solely by this Website’s management. Requests deemed to exceed this limit may be declined, postponed, or treated as separate tasks.

Requests must be submitted one at a time. Multiple requests submitted simultaneously may be queued and processed sequentially.

While we provide general guidelines for response and completion times, no guarantee is made regarding the timeframe in which a request will be completed.

The term “unlimited” is also subject to a reasonable use clause. The determination of reasonable use is made solely at this Website’s management discretion. Customers deemed to be abusing the reasonable use policy may incur additional charges or may have their support plans suspended or terminated.

The determination of whether a request falls within the scope of the support plan or constitutes additional development work shall be made solely at this Website’s management discretion.

Services Obstruction

We make every effort to take complete care of your website so it functions in the best way possible as outlined in your maintenance plan. For this it is imperative that you do not obstruct, interfere, tamper with or do anything else that could undermine or affect in any way the work that we do on your site, without getting our permission first. Examples of services obstruction may include adding or removing wordpress plugins, hosting large or malicious files on our hosting servers, installing extensions or connecting services, keeping a large email inbox, etc. Obstructing of our services in any way may result in incurring additional charges and /or cancelling your support plan.

Recognition of Our Services

You agree that we may place the following text (or variation of it) in the footer of the pages of your website: Website maintained by Business IT Essentials. Where placing this in the footer is not possible for technical reasons, we might place the text in another part of the website.

Nature of Support Requests

Requests could vary in nature and complexity. We do our best to accommodate all requests. Requests must be related to your website, to your site’s technical issues, or related questions that you might have. Requests must be included in your plan, as defined by us, and must not exceed the coverage, which your maintenance plan provides.

By definition, any request not accepted by us is deemed as unacceptable. Continuous sending of unacceptable requests may result in incurring additional charges and /or cancelling your support plan.

We reserve the right to accept or reject any request entirely depending on our discretion.

Your Website Content

You are legally responsible for all information, data, text, software, music, sound, photographs, graphics, images, video, messages or other materials uploaded, posted, stored and/or shared online in connection with your use of our Services, whether provided by you or by us as part of our Services (“Your Content”).

You agree that you are solely responsible for all content, intellectual property rights, and all materials on your website that you signed up with us as part of our Services. This means that you, and not us, are entirely responsible for all Content that is uploaded, posted, e-mailed, added to or updated on your website, or otherwise posted or handled via our Services. You are solely responsible for any content that we post, update, upload, deliver, transmit, or any other way handle on your behalf as part of the Services.

You agree to verify and insure that Your Content, including the content on your website: (i) does not violate any law or regulation, (ii) does not infringe in any manner any copyright, patent, trademark, trade secret or other intellectual property right of any third party, (iii) does not breach any duty toward or rights of any person including, without limitation, rights of publicity or privacy, or has not otherwise resulted in any consumer fraud, product liability, tort, breach of contract, injury, damage or harm of any kind to any person, (iv) is not defamatory, libelous, slanderous or threatening, (v) does not contain any viruses, scripts, macros, programs or links to scripts, macros or programs, (vi) does not contain any untrue statement of a material fact or omit to state a material fact necessary in order to make the statements made, in the light of the circumstances under which they were made, not misleading, and(vii) does not contain any indecent, obscene or pornographic material, hate speech, highly explosive subject matter (as determined by Us), or any illegal subject matter. Your agree to notify Us promptly of any defacement, alteration or other condition that causes Content to violate this Agreement and to cooperate in investigating the incident and instituting appropriate procedures to prevent a recurrence of any such condition. We may, at any time, in our sole and absolute discretion, decline to post, or remove, Content for any reason, or for no reason, whatsoever.

You acknowledge and agree that no other persons, parties or entities has or have any right, title, or interest, including copyright, in or to Your Content, or that in the event other persons do have such right, title or interest, that you are duly authorized to distribute their Content in connection with your use of the Services.

You are solely responsible for any Content that may be lost or unrecoverable through your use of the Services. You are encouraged to back up Your Content regularly and frequently.

We do not verify Your Content handled via the Services and, as such, will not be liable in any way for Your Content.

Limitation of Liability

This Website shall not be liable under any circumstances to you or any other person for indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profit or goodwill, for any matter, whether such liability is asserted on the basis of contract, tort (including but not limited to negligence), breach of warranties, either expressed or implied. In the event that any state/province/country does not permit this broad exclusion or limitation on liability for damages as contained herein, or if the broad exclusion is invalidated in whole or in part for any reason, this Website’s liability is limited to the full extent that is permitted by law. You agree that in no event shall this Website’s maximum aggregate liability exceed one hundred Pounds Sterling (£100 GBP).

Indemnification

You agree to defend, indemnify and hold harmless this Website and its owners, operators, parents, subsidiaries, successors, assigns, attorneys, contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable legal fees, resulting from any third party claim, action, proceeding or demand related to your use (including your agents, affiliates, or anyone acting on your behalf) of this Website.

Force Majeure

this Website is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.

Venue and Choice of Law

This agreement is subject to the laws of the United Kingdom. You agree to waive questions of jurisdiction and all disputes brought by you shall be in the courts of the UK. Prior to resorting to litigation, you agree to attempt to resolve any dispute by binding arbitration in accordance with the laws of the UK. The place of arbitration shall be London. The language of the arbitration shall be English.

Severability

If any provision of this agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of this agreement shall not in any way be affected or impaired thereby. this Website will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of this Website as reflected in the original provision.

Binding Effect

This agreement is binding on you, your heirs, successors and assigns, partners, agents, parent corporations, subsidiaries, affiliates, employees.